Take advantage of a total banking package. Always On gives you
24 - hour access to a dedicated virtual banking team.

Introducing Always On – Anytime, anywhere banking.

Introducing Always On – Anytime, anywhere banking.
We know how busy life can get. We understand that your daily time is limited and that this may affect your finances. Wouldn’t it be great to have a bank that is always available, whether it’s Friday night or Sunday morning?

What is Always On?
Standard Bank integrates banking into customers’ lifestyles through its digital and social media-based products and services. This is done by a personalised, intuitive and ‘connected’ experience across all devices and online-enabled activities.

The latest offering adds another level of convenience and ease into your day-to-day banking by putting you in charge of how it’s conducted.

This gives you immediate real-time access to your Banker wherever you are, and it gives us an even better way to respond swiftly and personally to your needs. Transactions, debit orders and even account information is now all in the palm of your hand.

That’s the beauty of instant messaging. Ultimate mobility, closer relationships and fingertip financial control.

Benefits of Always On

  • 24 hour access to a virtual team of bankers.
  • Real time response to queries on WeChat – anywhere, anytime, even when travelling abroad.
  • 3 Gigs of free AlwaysOn data*

*Valid for 3 months, available in AlwaysOn zones

Prestige and Private Banking customers can start talking to your virtual banking team today by using any of the following:

Prestige Banking

As a Prestige customer you have access to:

  • A package aimed at meeting the demands of your personal and professional lifestyle, with a dedicated financial planning consultant to offer expert advise on financial planning and investment needs.
  • Always On with 24-hour access to our virtual team of bankers via email, telephone and Instant Messaging.
  • Access to a banker in branch for one-on-one consultation.
  • Access to a wide range of banking products that cater to your unique needs.

* You will need to create a Standard Bank ID as part of this process.

Apply Online in 5 Minutes

Private Banking

As a Private Banking customer you get:

  • Your dedicated Private and Transactional banker that reduces the financial complexity in your life.
  • A financial advisor to help you acquire, grow and protect both your personal and business wealth.
  • Always On with 24-hour access to our virtual team of bankers via email, telephone and Instant Messaging.
  • A free Diners Club Card* with access to concierge services, a personal booking assistant and exclusive lifestyle experiences
  • Free access to over 500 international lounges through your Diners Club Card if your Diners card spend is a minimum of R12 500 in a quarter.

Cellphone (eg. 0123456789)


WeChat - Download WeChat and set up your personal profile.


Prestige banking customers can call on 0860 001 321 and Private banking customers can call 0860 123 101 or their Private Banker to register. The Virtual Banking team are ready to assist you. You will be taken through the verification process, please have your WeChat ID ready.


Send an e-mail to [email protected] with your WeChat ID if you are a Prestige banking customer, the Virtual Bankers will then send you a verification e-mail to confirm your identity. If you are a Private banking customer, please contact your Private Banker and provide them with your WeChat ID to be registered.


Once your identification has been successfully verified, the Virtual Banking team will send you an SMS containing a one-time password (OTP). Your OTP is valid for three days.

Activate your service.


Log in to WeChat:

  • In contacts select Official Accounts.
  • Add an account.
  • Enter Standard Bank and search.
  • Select Standard Bank Prestige Banking account or Standard Bank Private Banking account and follow.
  • Enter the one-time password (OTP) sent to you via SMS.
  • Accept the Terms and Conditions of use.
  • Congratulations, you’re signed up for Always On.
  • Let’s chat.

Click to view Electronic Banking T&C’s.

Click to view Always On T&C’s.

Click to view Instant Messaging T&C’s.

Standard Bank in partnership with AlwaysOn offers all our Prestige and Private customers free WiFi access to stay connected while they are on the move. This offer will give you 3GB of data to use over a period of 3 months* at all AlwaysOn Zones around the country.

Here’s how:

The AlwaysOn team will send you an SMS and/or an e-mail to get you connected.

Your 3GB all used up? Go to www.alwayson.co.za for more.

*This offer will expire once the 3GB is used up OR at the end of 3 months from date of registration – whichever one comes first. Click here for a list of over 2,200 locations.

E-mail: [email protected]
Phone: 0861 468 7768